Data retention

By default, everything in a workspace is kept for the life of the subscription. Workspace admins can change that for three kinds of content.

Workspace settings → Data retention lets an admin set a window of 7 to 3650 days and choose which content it applies to:

Content	What is deleted	Counted from
Chats	Chat sessions, their messages and any share links	The last message in the chat
Audience reactions and scorecards	Persona reactions and the scorecards built from them	When the reaction was generated
Narrative test reports	Narrative test runs and the reactions they produced	When the run completed

A background sweep runs about once an hour and permanently deletes content older than the window. Deleted content cannot be restored from the app; database backups expire within 7 days.

Uploaded documents are not affected by this setting. Deleting a document removes it from the workspace immediately and destroys its stored file 30 days later (see Data retention and deletion).

Only workspace admins can change the policy. Turning it off keeps content for the life of the subscription again; it does not restore anything already deleted.