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Audience Chat

Audience Chat is a conversation with your audiences. Pick a single persona to interview, or a focus group of up to ten to hear how a panel debates a question. Sessions are saved and have permalinks, so a conversation can be resumed or shared with a colleague in the workspace.

Starting a conversation​

  • From Audience Chat in the sidebar, choose a category, a panel or the ★ Favourites chip and pick your participants.
  • From a scorecard, click Chat with focus group to bring the same panel and document into a chat.
  • From the Narrative Testing Studio, open the focus group for a run.
  • From a project band, choose an audience row's Chat action.

Attachments​

Attach a PDF, Word or PowerPoint file, or a spreadsheet, to a session and the personas will read it. Attachments are stored with the session.

Web grounding​

Persona chat sends your question to the configured model with web-search grounding on by default, so the model may run web searches derived from the question to bring in recent context. Your text is not used to train the model. A workspace admin can switch it off under Workspace settings → Policy (see Workspace policy), in which case the persona answers only from its profile, its grounded context and your stored documents. See Model provider controls.

From Claude and Slack​

The same conversations are available from Claude Desktop and Claude Code through the chat MCP tool in persona mode, and from Slack with /audience [audience name] [message]. See Integrations.